The first thing you need to do

The first thing you need to do is document all the dates, times of calls and messages left. Then let them know you are going to go the legal route if your call is not returned within 24 hours. If they still do not call. I would seriously consider filing a small claims against them before the warranty expiration date. I had almost this exact same thing happen to me several years ago. I even had to go as far as filing before they settled the matter with me.

We had something similar happen with a local service company. They did a diagnosis on my car and said it was the distributor, they “fixed” it and it broke down 2 days later and they wanted me to put another 2-3 hundred in it. I called the dealer and explained the problems I had been having and the “solution” the repair shop had proposed and Honda told me they were just throwing parts at it. I had Honda fix it and immediately informed the first shop they could reimburse me for what they originally charged me plus the mess Honda had to fix caused by them, plus the tow etc or I’d take them to court.

They basically told me to get out of there and they weren’t responsible etc. So, that same day I filed in small claims court. The NEXT day their insurance company called to settle. Small claims court is EASY and if you need advice please email me. We had an acquaintance put in a motor in my dh’s old truck a couple years ago. We gave him the money to buy a motor we found in a reputable shop.

Instead, he got one from a friend and it lasted all of 2 weeks. He didn’t want to return the money or out a new one in so I took him to small claims court and won. Of course he filed bankruptcy so I didn’t get my money but I sure did make him sweat.

The main thing you must do is to document everything. Make sure you have a copy of the warranty, notes about when you called, when you stopped by etc.

Theresa in IN

First I would consult an attorney by phone

First I would consult an attorney by phone and ask whom is responsible for the mess. My guess would be Day’s transmissions.

Second I would send a certified letter with a signature required letter explaining that you tried to reach them several times unsuccessfully and that the trans went out on such and such date…etc and that you also called the repair shop that is now out of business and they made it clear that this is the party whom did the repair.

In the letter I would enclose a copy of your receipt too.

I would tell the man he has 48 hours upon reading the letter to make good on the warranty or you are going to the next step…that would be to call the better business, call the local news (sometimes they have people who check this stuff out for fraud.) to let them know about this man who is ripping off the public and I would also contact an attorney…

maybe if you put some fire under his butt he will work with you..